TERMS OF SERVICE

Terms of Use
Thank you for using our services. Our “Services” include our website, app, and coaching services accessible through our website or app. Please read these Terms of Use (“Terms”) carefully. By using our Services, you agree to these Terms. If you do not agree, do not download or use our Services (if you have already downloaded our app, you must delete it immediately).

1. WHO WE ARE AND WHAT THIS AGREEMENT DOES

We are The Kokoro Collective, a company registered in the Netherlands, with registration number 82078998, and I, Mark Wilbrink, provide personal coaching services.

These Terms govern your access to and use of our Services and outline:

  • Your legal rights and obligations;

  • Our legal rights and obligations;

  • Important legal information required by law.

2. CONTACTING US

We’re happy to assist you. For any inquiries, email contact@markwilbrink.com.

If we need to contact you, we will do so via email, SMS, or any other method using the contact details you have provided. By subscribing to updates on our website, you consent to being contacted by us (or our representatives) about our services.

3. USING OUR SERVICES

In exchange for agreeing to these Terms, you may:

  • Download a copy of our website or app on your personal device and use the Services solely for personal purposes.

  • Receive free app updates with patches and bug fixes.

  • Order coaching services under the terms outlined below.

You must be 18 years or older or have parental consent to accept these Terms and use our Services. If you are under 18 with parental consent, we encourage parental involvement during coaching sessions. Without parental consent, we cannot accept you as a client.

Plans provided as part of the Services (e.g., meal and training plans) are accessible online. Access expires upon termination of the Services. You are encouraged to download/print plans as needed.

4. USE AT YOUR OWN RISK (NOT MEDICAL ADVICE)

Our Services do not constitute medical or professional advice. Before starting any fitness or dietary program, consult your doctor or healthcare provider to determine if it is appropriate for you.

Exercise and dietary changes involve inherent risks, including but not limited to injury, allergies, and intolerances. You use our Services at your own risk. If you experience dizziness, fainting, shortness of breath, or pain during exercise, stop immediately and seek medical advice.

Key disclaimers:

  • Meal plans provided are generic guidelines and must be reviewed for allergens or intolerances.

  • Exercise programs involve risks, including physical injuries.

  • Caloric restrictions can lead to anxiety, fatigue, and other health concerns.

5. IMPORTANT DISCLAIMERS

We provide specific supplement recommendations based on your stated health goals, preferences, and needs. However, these recommendations are not prescriptions and should be discussed with your healthcare provider before implementation.

By agreeing to these Terms, you acknowledge the following:

  • Supplement recommendations are not intended to diagnose, treat, cure, or prevent any disease.

  • The effectiveness of supplements varies by individual, and we make no guarantees regarding results.

  • Some supplements may interact with medications, existing medical conditions, or cause adverse reactions. You must consult a healthcare professional before starting any new supplement.

  • You are solely responsible for ensuring that recommended supplements are appropriate for you.

Our Role:

  • We recommend supplements based on reputable sources, scientific research, and industry standards.

  • We aim to provide general guidance and are not liable for adverse effects arising from supplement use.

Your Responsibilities:

  • Inform us of any known allergies, intolerances, or medical conditions that could influence supplement safety.

  • Notify your healthcare provider about the recommendations and seek their approval before use.

If you choose to act on supplement recommendations, you do so at your own discretion and risk.

6. ORDERING COACHING SERVICES

You can order services via our website’s contact form. Upon agreement, you will receive a confirmation email with details and a payment link. A contract is established upon acceptance of your order.

If we cannot accept your order (e.g., due to resource limitations or pricing errors), we will inform you and not charge for services.

Changes to your order can be made by emailing contact@markwilbrink.com until acceptance.

7. PAYMENT TERMS

Services are priced transparently, including applicable taxes. Payment options include upfront or monthly installments, managed through Stripe.

8. DEVICES AND APP STORES

You may download and use the app on compatible devices you own. Usage must comply with App Store (Apple or Google Play) terms where applicable.

9. UPDATES AND CHANGES

We may update the Services (e.g., performance, functionality, or security improvements). Failure to install updates may limit functionality.

10. ACCOUNT RESPONSIBILITY

Your login credentials must remain confidential. Unauthorized sharing of credentials may result in suspension or termination of your account.

11. LIMITATIONS OF LIABILITY

Neither The Kokoro Collective nor Mark Wilbrink shall be liable for any incidental, indirect, or consequential damages, including loss of profits or data.

In no event shall our liability exceed the amount paid by you in the six months preceding the claim.

12. INTELLECTUAL PROPERTY

All intellectual property in the Services belongs to us or our licensors. You are granted a personal, non-transferable, and non-exclusive license to use the Services for their intended purpose.

13. CANCELLATION AND REFUNDS

You may terminate this agreement at the end of your minimum commitment period with at least one month's notice. Refunds for prepaid services are granted only if termination is due to our inability to provide Services.

14. PRIVACY POLICY

Your personal data is handled according to our Privacy Policy. Internet transmissions are not fully secure; use Services accordingly.

15. DISPUTES AND GOVERNING LAW

These Terms are governed by Dutch law. Any disputes will be resolved in Dutch courts unless otherwise required by local consumer protection laws.

16. ADDITIONAL TERMS FOR PERSONAL BRANDING

To enhance customer experience, we may:

  • Use client testimonials on our website and social media with prior consent.

  • Offer bundled products/services at promotional rates.

  • Partner with third-party providers for supplemental services.

By agreeing to these Terms, you acknowledge that the Services reflect the personal expertise of Mark Wilbrink, and you agree to respect the intellectual property and branding associated with these Services.

Last updated: December 3, 2024